Account Questions
What membership plans are available?
Basic Plan (Free) - Access to the SKYTRAK Driving Range only.
Essential Plan Membership:
- Unlocks game improvement features, including advanced practice tools, skills assessments, and progress tracking.
- Enables connection to third-party simulation software.
- Required for Course Play access.
- Works on iOS, Android, Windows, and MacOS.
Add-On: Course Play (Requires Essential Membership)
- Play iconic courses like Pebble Beach, Quail Hollow, and Coeur d'Alene.
- Choose from two premium options: Course Play powered by Trackman and Course Play Powered by Foresight
How do I detach my SKYTRAK launch monitor from my account?
If it comes the time that you would like to gift your unit or resell it, you need to detach the unit from your account, please follow these steps:
- Log in to your account on the website.
- Got to the Menu on your left hand side and select "My devices".
- You will be able to see the device attached to your account. Select Detach and confirm. If you have multiple devices make sure you select the correct ESN.
In this last section you can also report your unit as stolen if this has been the case.
*The new user will have to register the device to their account, after the unit is no longer attached to the original account.
How can I renew my SKYTRAK Membership Plan?
If you would like to renew an expired or soon to expire membership plan, you can simply purchase a new plan. The new plan will start once your old plan is finished (you can ignore the expiration messages) as long as you see two membership plans inside your SKYTRAK Clubhouse account.
**Remember to use the email attached to your SKYTRAK Clubhouse account during checkout
Does SKYTRAK offer automatic membership renewals?
We do not have automatic membership renewals. If you have received a message about an automatic renewal you can ignore it and we apologize for the inconvenience.
Products and Technology
What is the SKYTRAK+ network password
skytrakplus
Select the STPLUS_XXXXXX network and enter the password: skytrakplus
How to connect the SKYTRAK+ Launch Monitor (Connection Modes)
This article will help you connect your SKYTRAK+ Launch Monitor to your chosen device (PC, Android, iPhone, iPad) and begin the SKYTRAK+ experience with all it has to offer.
There are 3 modes that you can use to connect your SKYTRAK+ Launch Monitor to your device.
- USB Mode - This mode is a wired connection via the provided USB Cable between the SKYTRAK+ and chosen device. Internet connection is also available in this mode.
- Direct Mode - This mode is a direct, wireless connection between the SKYTRAK+ and your computer or mobile device with no internet availability. Password: skytrakplus
- Network Mode - This mode is a wireless connection between the SKYTRAK+ and chosen device that incorporates a internet connection. It is the recommended connection type for best results.
SKYTRAK Quick Start Guides
Can I use SKYTRAK on any tablet or device?
Originally built for the iPad, the SKYTRAK Application is now available on most modern iOS tablets and on Android devices running Android 4.4 or higher.
The following devices have been tested and are recommended for use with the SKYTRAK Launch Monitor and application:
Apple iOS.
- iPad Air 2
- iPad Mini 3
- iPad Mini 4
- iPad 5th Gen
- iPad Pro
Android.
- Samsung Galaxy Tab S6
- Samsung Galaxy Tab S8
Can I use SKYTRAK ST+ both indoors and outdoors?
Yes! SKYTRAK ST+ is fully portable and can be used indoors and outdoors on a hitting mat. For indoor use, a minimum space of 10' wide x 10' deep is recommended, with enough ceiling height to safely swing your longest clubs. Outdoors, avoid direct sunlight on the device lens, as it may affect accuracy. For best results, use clean, high-quality golf balls.
How does SKYTRAK+ work without internet connection?
You may find yourself in a place that doesn’t offer a WIFI connection. Will SkyTrak still work? Yes, SkyTrak will connect to your Mobile Device directly and continue to send all the data through from your practice session. Then the next time you connect to a WIFI network, the data will be synced to your history. This feature provides you with the convenience to practice anywhere without worrying about having access to the internet.
Where can I download safety and product information guides?
What are the system specifications for SKYTRAK+?
Minimum Required Specifications for SKYTRAK+
SKYTRAK+, along with its minimum hardware requirements, also requires that no VPN software be installed on your system in order to connect properly.
PC -
- Windows 7*/10/11 64-bit
- 2GHz CPU
- 4GB RAM
- Internet Connection**
- 1GB Free Hard Drive space
*Windows 7 is no longer supported by Microsoft and may stop working at any time.
**Internet Connection is required for first time setup and to sync your license. Only the SkyTrak App is requires temporary internet access to sync your account.
iOS -
- iPhone 7 or Newer
- iPad Air 2 or Newer
- iPad Pro (All Models)
- iPad Mini 4 or Newer
*The following devices have extended resolution displays, and may contain black edges around the app: iPad Pro 3rd Gen. iPad Pro 4th Gen. iPad Air (2020).
Android - The following Android devices have been tested in-house and are officially approved for use with SKYTRAK.
In general, we have seen best results with newer Android devices containing Octa-core (or dual quad-core) processors. We will continue to test more devices and will update this list accordingly.
- Google Pixel C or Newer
- Samsung Galaxy S6 or Newer
- Samsung Galaxy Tab S2 or Newer
Mac - Although some Mac models with modern processors may be able to run mobile (iOS) applications like SKYTRAK, Mac computers are not supported by SKYTRAK+
Getting Started with SKYTRAK+
Registering your SKYTRAK+
The first step to using you're ST+ is to register it to your account.
- Login or create an account https://clubhouse.skytrakgolf.com/sign-up
- Register your unit under My Devices. You will need the ESN (serial number) located under the barcode on the bottom of your ST+ unit
Installing and Using the SKYTRAK App
Once your device is registered to your account, you are ready to install the software and begin using it!
- Visit https://skytrakgolf.com/pages/downloads for the installer for PC, iOS, and Android. You can also install the software from either the App Store or Google Play Store on your mobile device.
- Load the app (once installed) and login to your SkyTrak account.
- Connect your SkyTrak+ to your device using one of the 3 connection methods.
- You may be prompted to conduct a Firmware update before you can proceed.
- Select the profile icon in the upper right to open your profile dashboard and confirm that it shows "Syncing Complete".
With that, you are all ready to use your SkyTrak+! Be sure to load up the Practice Range to start seeing your ball flight data and club head information measured and calculated by the ST+ and SkyTrak App.
What are the USB mode order operations for SKYTRAK+?
- Plug SKYTRAK + splitter cable into SKYTRAK + underneath the dust cover.
- Plug the "Power only" USB-C cable into the provided AC power adapter. Wait for Yellow/Amber power light.
- Plug "PC' USB-A cable into your PC.
- Power on SKYTRAK +. Wait for Green/Red/Red than open the SKTRAK application.
- Once you log in, your SKYTRAK + will automatically connect to the SKYTRAK unit and will show the following.
(Green/Green/Red) = Checking License Files
(Green/Green/Green) = Connected
Shipping, Returns & Exchanges
What is SKYTRAK's full shipping and returns policy?
Free shipping on all products!
To receive credit for SKYTRAK hardware products, returns must be made within 30 days of the original purchase. Items must be returned in their original packaging, including all parts and components, and must not show any signs of damage. The credit issued will not cover any shipping costs. Returns that fail to meet these conditions will be subject to a 20% restocking fee. Please note, this policy does not extend to accessories, setups, and simulation services. Please allow up to 14 business days for your return to be processed after it has been delivered to our facility. Returns can be shipped to the following address:
SKYTRAK Golf
12358 E. Easter Avenue
Unit 100
Englewood, CO 80012
Price Adjustment Policy
- Within 14 days: We'll refund the difference back to your original payment method
- Between 15-30 days: We'll issue a store credit for the value instead
Holiday Return Policy
All items purchased between November 1st - December 31st are eligible for return until January 31st. This policy allows customers to shop with confidence this holiday season!
How does SKYTRAK's standard shipping policy work?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Does SKYTRAK ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I return my SKYTRAK launch monitor?
SKYTRAK includes a 30 day satisfaction guarantee. If you are not happy with your SKYTRAK launch monitor within your first 30 days, please contact customer support for a full refund.
*If the monitor has been purchased through a reseller, you will need to abide by that sellers policy.
How long is my SKYTRAK warranty?
Your SKYTRAK unit comes with a 30 day satisfaction guarantee and 6-month or 25,000 shot (which ever comes first). Consumer warranty against defects in materials and workmanship.
What does the SKYTRAK warranty cover?
Your SKYTRAK Consumer Warranty guarantees replacement in the event of product defect related to materials or craftmanship.
The warranty does not cover impact or cosmetic damages, damage by misuse, improper installation or testing, attempts to modify the product, attempted service (exceptions for battery replacement), or general wear and tear over the lifetime of the device, as well as any damages caused by spills, liquids, fires, power changes or other hazards outside of normal operation or use with 3rd party peripherals.

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